Telehealth Platform · a Medplaza project example

Telehealth built for clinical and medical-legal practices — not bolted on after the fact.

This telehealth platform — a project Medplaza contributed development services to — is a purpose-built video and messaging platform designed around the clinical and administrative workflows of personal injury, independent medical evaluation, and medical-legal practices — from pre-visit intake through billing, on fully HIPAA-compliant infrastructure.

Medical-LegalPersonal InjuryHIPAA-CompliantVideo VisitsIME Evaluations

Why telehealth needs to be purpose-built

General-purpose telehealth tools were built for primary care. Personal injury and medical-legal encounters have different requirements: structured intake driven by the mechanism of injury, documentation formats that satisfy state reporting requirements, and billing flows tied to case numbers rather than insurance cards. Trying to bend a generic platform to these workflows creates gaps that cost time and invite denials.

The platform handles the whole encounter lifecycle — from the moment the patient fills out pre-visit intake to the moment a clean claim is ready to submit — without forcing the clinic to stitch together separate tools.

What the platform does

Video EncountersSecure, browser-based video visits that work on any device — no app download required for patients. Waiting room, multi-party support, and session recording (where permitted).

Async MessagingEncrypted asynchronous messaging between clinicians and patients for follow-up questions, document exchange, and status updates between visits.

Pre-Visit IntakeStructured intake forms delivered to the patient before the appointment — chief complaint, mechanism of injury, current medications, and prior treatment — so the physician starts the encounter with a complete picture.

Encounter DocumentationDocumentation tools built into the encounter: SOAP notes, progress-report-ready fields, IME report scaffolding, and procedure codes suggested in context — all inside the same screen as the video call.

Billing IntegrationEncounter data flows directly to billing — CPT codes, place of service (telehealth modifiers), and case identifiers — reducing manual data entry and the errors that come with it.

Compliance & SecurityEnd-to-end encryption, BAA-backed infrastructure, audit logs, and access controls designed to meet HIPAA requirements and state telehealth regulations.

Who it's for

Personal injury clinics — primary treating physicians and multi-specialty groups that need telehealth to fit inside their existing case management and billing workflows.
Medical-legal practices — group and independent practices conducting remote evaluations, follow-ups, and medication management.
IME physicians doing remote evaluations — independent medical evaluators who need a platform that supports the documentation and scheduling requirements of remote IME encounters.
Multi-specialty and urgent care practices adding telehealth without replacing their existing EHR.

AI-assisted documentation

Documentation features within the Telehealth Platform are AI-assisted. All AI-generated content must be reviewed and approved by the treating clinician before use in a clinical or billing context.

State licensure & compliance

Telehealth practice requirements — including physician licensure, informed consent, and multi-party recording consent — vary by state. The platform includes configurable compliance workflows; practices using it are responsible for confirming applicability to their jurisdiction.

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